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In the past few days I've seen at least a hundred people start an end-of-year commentary with the Dickens line about "the best of times, the worst of times." I'd like to imitate them but it wasn't a best or worst of times kind of times in the world of nearshore IT and BPO outsourcing, but mostly pretty good of times, with some mostly good news for most providers and clients. But also some things that should be like little alarm bells.
As a send-off to 2011, here's a sort of highlight reel of developments, events, trends, news, and perspectives that collectively describe the year gone by, and maybe offer a glimpse at things that have to be dealt with in the year ahead.
'Mature' Nearshore Gains Ground in TCO Comparison with India, New Research Shows
Latin America Outsourcing Gains More Credibility, Survey Says
Mexico, Chile, Costa Rica Rated Top Nearsourcing Markets
Mexico Jumps to #6 Services Location Worldwide
Danger: Nearshore Outsourcing Bubble Caused by Unqualified Providers
Bad Service Is the No. 1 Complaint by Outsourcing CIOs
Savings from Outsourcing Keep Declining, Study Says
Vivek Wadhwa to LatAm: Stop Being Afraid of Risk!
Cultural Alignment More Important Than 'Cheap Workers,' Expert Tells Nexus
Exclusive Safety Analysis Shows Guadalajara on Par with Houston
Companies Retreat from Outsourcing for More Control
Security Fears, Lack of Knowledge Keep CIOs from Cloud Adoption
Cash-Strapped Businesses Outsource Benefits Administration
Contact Centers Answer Call of Social Media
'Significant' Drop in Outsourcing Volumes in Q3
But Number of New Global Delivery Centers Grows
Outsourcing Helps Transform Big Data into Big Bucks
2011 Power 50 Revealed
Gathering Forces: Bad Economy, Changing Workforce, Globalization
Parting Advice: What Nearshore Service Providers Must Do to Survive